TERMS AND CONDITIONS

Terms & Conditions

By using this website and purchasing products, you agree to the following terms and conditions. Please read carefully. Throughout the site, the terms “we”, “us” and “our” refer to Mei Studios and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

1. General Information

  • This website is operated by MEI STUDIOS LIMITED company registered 16406127

  • We sell prints, homeware, and clothing products to customers worldwide (unless otherwise stated).

  • By placing an order, you confirm that you are at least 18 years old, or have parental/guardian consent.

  • These terms may be updated from time to time. The version in place at the time of your purchase applies.

2. Products & Availability

  • All product descriptions, images, and prices are provided in good faith.

  • Colors may vary slightly depending on your device screen and lighting conditions.

  • Availability is subject to stock levels. If an item is out of stock after you place an order, we will notify you and offer a refund or alternative product.

  • We reserve the right to refuse service or cancel orders at our discretion.

3. Pricing & Payment

  • All prices are listed in GBP (£) and include tax.

  • Shipping costs are calculated at checkout and vary depending on destination and order size.

  • Payment must be made in full before your order is processed.

  • We accept credit/debit cards, PayPal.

4. Shipping & Delivery

  • We aim to dispatch orders within 3-4 working days.

  • Delivery times vary by destination and shipping method; estimated delivery times are provided at checkout.

  • We are not responsible for delays caused by postal services, customs, or unforeseen circumstances.

  • International orders may be subject to customs duties/taxes, which are the customer’s responsibility.

5. Returns & Refunds

  • We accept returns within 14 of delivery for unused, unworn, and undamaged items.

  • Custom or personalized products are non-refundable unless faulty.

  • To request a return, please contact us at hello@mei-studios.com.

  • Return shipping costs are the customer’s responsibility, unless the item is faulty.

  • Refunds will be processed once the item is received and inspected.

6. Intellectual Property

  • All content on this website (designs, images, logos, text, and products) is the intellectual property of MEI STUDIOS LIMITED.

  • You may not copy, reproduce our product or use our content without prior consent.

7. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Products should be used according to their intended purpose; we are not responsible for misuse.

  • To the fullest extent permitted by law, our liability is limited to the value of the purchased product.

8. Privacy & Data Protection

  • We respect your privacy and only collect information necessary to process your order.

  • For more details, see our Privacy Policy.

9. Governing Law

  • These terms are governed by the laws of The United Kingdom.

  • Any disputes will be subject to the exclusive jurisdiction of the courts in UK.

10. Contact Information

  • For questions or concerns, please contact us at:

    • Email: hello@mei-studios.com

 

Privacy Policy

1. Information We Collect

We collect information when you:

  • Place an order (name, email, address, phone number, payment details).

  • Subscribe to our newsletter (email address).

  • Contact us via email or forms (contact details + message).

2. How We Use Your Information

  • To process and deliver your orders.

  • To communicate updates about your order.

  • To improve our website and services.

  • To send marketing emails (only if you opt-in).

3. Data Protection

  • We store your data securely and only for as long as necessary.

  • Payment details are processed by trusted third-party providers; we do not store card information.

  • We will never sell your personal data to third parties.

4. Sharing of Data

We may share limited data with:

  • Payment processors (to complete transactions).

  • Delivery companies (to ship your order).

  • Legal authorities (if required by law).

5. Cookies

  • Our website may use cookies to improve user experience.

  • Cookies help with remembering items in your cart and preferences.

  • You can disable cookies in your browser settings.

6. Your Rights

  • You can request access to the data we hold about you.

  • You may request corrections or deletion of your data (subject to legal retention obligations).

  • You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link.

7. Contact Us

For privacy-related questions, contact us at:

  • Email: hello@meistudios.com